Support matches the workflow and the risk.

NOTOOL keeps simple use self-serve, but first packs, billing blockers and approval-gated features still have clear human escalation paths.

Support by workflow

Starter credit: guided first-run help where the first pack needs care.
Prepay/top-up: docs/chat first, with human escalation for billing or blockers.
Approval-gated features: quick setup chat for Gmail, Drive, CAD/DWG/DXF, API access and very large packs.
Enterprise/manual: talk to NOTOOL.

Can I talk first?

Yes. Free webmail signups, Google/Gmail workflows and unusual packs should always have a chat/book option instead of forcing people through the wrong setup path.

Open support / book Start with included credit